Refunds and Exchanges
Here at Mummy Looks Fab we want you to be completely satisfied with the experience of shopping with us! If the item(s) is found to be faulty, simply send it back to us in the original packaging - within 14 days of receipt of items, for a refund or a free exchange. By all means contact us if you have any queries.
If you wish to exchange the item you purchased for another one, we will be happy to send the new item free of charge for UK orders only. Also, please note, we can only offer a free exchange once, so if the exchange needs to be returned the cost for this will have to be covered by yourself.
Unfortunately, we cannot be responsible for any loss, mis-direction or damage to items that are returned for exchange or refund, so it is wise to obtain some form of “Proof of Postage” from the Royal Mail. Please DO NOT return anything using the Special Delivery or Next Day Delivery service as this incurs a much higher charge that we are unable to refund
If you wish to receive a refund we will be glad to credit you upon receipt of the returned item by us. Unfortunately we cannot refund your original shipping charge as postage is a direct cost to us.
** Please note, if you paid postage as part of your original order, we will be happy to reimburse a nominal postage cost to return the item(s). If however your postage was free, then we cannot reimburse you for postage AND product as this can exceed your available refund amount.**
All items must still have the original tags and be unworn.
Finally, it is worth notifying us if you will not be able to return the item within fourteen days of receipt, but would still like a refund. Any items received after the stated period, that we have not been advised will be late, will be subject to a 10% handling fee
If an item is returned for refund later than 60 days after receipt, whether we are notified or not, it will not be elligable for refund, and can only be exchanged for another similarly priced item from available stocks.
If you have any queries about our returns or exchange process, please don't hesitate to contact us.